💸 Payment Terms

• Approved Accounts:

  • Payment due within 30 days of invoice unless agreed otherwise.

  • New accounts require full payment upon order placement.

  • Credit available after 3 successful pro-forma payments and satisfactory credit checks.

  • Credit facilities can be revoked at any time.

• Pro Forma:

  • Immediate payment required upon order.

  • Production starts only after payment is received.

  • Late payment may delay delivery; we are not liable for this.

🏦 Ownership and Risk

• Goods are your responsibility upon delivery.

• Goods remain our property until full payment is received.

• In case of non-payment, we may repossess goods without liability.

• You must allow access to retrieve such goods.

🎪 Products

• Product details may change without notice.

• No guarantees on colour or description accuracy.

• You are responsible for verifying logos, dimensions, and permissions.

• You indemnify us for unauthorised use of logos or graphics.

📅 Quotations and Contracts

• Prices may be adjusted due to law, tax, or cost changes.

• Quotes are valid at the time of issue and depend on artwork and stock.

💲 Pricing

• All prices are subject to VAT.

• Website prices are indicative and confirmed after final artwork.

• We reserve the right to amend mispriced products.

🚚 Delivery

• Estimated delivery time is up to 5 working days.

• Delays do not incur liability.

• Special delivery may incur extra charges.

📊 Quantity Variations

• We may deliver up to 10% more or fewer items.

• You will be charged for the actual quantity delivered.

🚫 Claims

• Damage or missing goods must be reported within 48 hours.

• Quality/quantity claims must be reported within 5 days.

• Goods must be checked on delivery.

⚠️ Liability

• No liability for indirect or loss of profit.

• Liability limited to the contract value.

• Acceptance of goods waives the right to complain unless properly notified.

❌ Cancellation Charges

• Charges apply for cancelled orders including admin, artwork, and restocking.

• Orders under £1000: minimum £49.95 cancellation fee.

• Orders over £1000: 5% of total order value.

• Cancellation terms apply to all order types.

• Once an order is accepted, it is legally binding.

🥛 Hygiene-Sensitive Products

• No returns accepted for unbranded items like food, PPE, drinkware.

• Branded items follow the standard returns policy.

❎ Returns and Cancellations Policy

• Printed stock is non-returnable as it’s customised.

• Returns must be pre-approved in writing.

• Goods must be sent to the address provided.

⏱️ Outstanding Payments

• No delivery for accounts unpaid after 14 days of due date.

• Interest charged at 5% above base rate, daily.

• Legal collection costs may be charged.

📘 Artwork and Printing

• Charges apply unless stated otherwise.

• Print location may vary up to 5mm.

• Additional customisation quoted separately.

✏️ Changes to Artwork

• Your artwork may be redrawn or adjusted.

• Printing begins only after written approval.

• No responsibility accepted for post-approval errors.

• You will be notified if production issues arise.

🖊️ Colour Variations

• Exact colour matching is not guaranteed.

• Closest stock colour will be used if none specified.

⛈️ Force Majeure

• We are not liable for delays due to uncontrollable events (e.g., strikes, weather, customs).

🌍 Overseas Deliveries

• Reputable carriers used: DPD, UPS, DHL, FedEx.

• Customs charges may apply and are your responsibility.

• We will assist but resolution may be local.

• Using your own courier shifts full liability to you.

🌐 Suppliers and Warranties

• Goods sold with supplier warranties where applicable.

• Warranty details available on request.

📢 Order Acceptance

• Product listings are not offers.

• Orders are subject to review and confirmation.

• Additional information may be required for acceptance.

🔄 Post-Purchase Confirmation

• Further verification may be needed post-purchase.

• This includes artwork approvals, contact details, or payment info.

• We are not liable for delays caused by lack of response.