✉️ Application
These Terms & Conditions apply to purchases made from UK Merchandising Ltd.
Company registered in England and Wales, office at 1 Willows Road, Birmingham, B12 9QE.
Contact: info@ukmerchandising.co.uk | 0121 446 6201.
You must be 18 or older to order from the website.
🤔 Interpretation
Consumer: An individual purchasing outside their profession.
Contract: The legal agreement for the supply of goods.
Delivery Location: The agreed place for goods to be supplied.
Durable Medium: A format (email or paper) that allows long-term information storage.
Goods: Products listed on the website.
Order: Customer submission for purchase.
Privacy Policy: Our guidelines on handling your personal information.
Website: The platform where our goods are listed.
🏠 Goods
Product descriptions are for guidance only and may slightly vary.
For custom goods, customers are responsible for correct specifications.
All products are subject to availability.
We may adjust goods to comply with safety or legal requirements.
📈 Personal Information
All personal data is managed according to our Privacy Policy.
You consent to us contacting you via email, post, or electronic communication.
🛎️ Basis of Sale
Product listings are not contractual offers.
Orders can be rejected; you will be notified of the reason.
You are responsible for checking your order before submission.
A contract is formed upon receiving an Order Confirmation email.
Quotations are valid for 7 days unless stated otherwise.
Contract variations must be agreed in writing.
💲 Price & Payment
Prices listed on the website include VAT.
Payments are made via credit/debit card at checkout.
We reserve the right to adjust pricing or delivery fees.
🚚 Delivery
We aim to deliver within 30 days unless otherwise agreed.
If we fail to deliver on time, you may cancel and receive a full refund.
Partial cancellations are allowed only if items are separable.
We typically deliver within the UK and Crown Dependencies.
Import taxes for international orders are not covered by us.
You are responsible for goods once delivered.
⚠️ Risk & Title
Responsibility for goods passes upon delivery.
Ownership transfers only after full payment is received.
❌ Withdrawal & Cancellation
You may cancel an order within 14 days (excluding custom goods).
Cancelled goods must be returned in good condition.
Full refunds (excluding delivery) will be issued for valid cancellations.
✅ Right to Cancel
The right to cancel exists for 14 days from receiving the goods.
Cancellation requests can be submitted via email or website form.
We will confirm receipt of cancellation.
🚫 Effects of Cancellation
Full reimbursement including standard delivery cost.
Deductions may apply for goods handled beyond what is necessary.
Refunds will be made using the original payment method.
🛂 Returning Goods
Damaged goods must be reported.
We will assist in resolving product issues promptly.
💼 Conformity
Goods must:
Be of satisfactory quality.
Be fit for the intended purpose.
Match descriptions provided.
We are not responsible for non-conformity due to customer-supplied materials.
🛠️ Subcontracting
Either party may transfer contract benefits.
Suppliers remain liable for subcontractor actions.
⛈️ Force Majeure
Obligations may be paused in events beyond reasonable control.
Affected parties must notify the other promptly.
📆 Privacy & Data Protection
We comply with GDPR regulations.
We only collect and process personal data with purpose and security.
Contact for data concerns: info@ukmerchandising.co.uk.
❌ Excluding Liability
We do not exclude liability for fraud, death, or personal injury.
Not liable for unforeseeable losses or commercial use by consumers.
📖 Governing Law
Governed by laws of England and Wales.
Disputes may be handled by courts in England/Wales, Scotland, or NI.
We aim to resolve complaints within 5 working days.