Privacy Policy

 

✉️ Application

• These Terms & Conditions apply to purchases made from UK Merchandising Ltd.

• Company registered in England and Wales, office at 1 Willows Road, Birmingham, B12 9QE.

• Contact: info@ukmerchandising.co.uk | 0121 446 6201.

• You must be 18 or older to order from the website.

🤔 Interpretation

• Consumer: An individual purchasing outside their profession.

• Contract: The legal agreement for the supply of goods.

• Delivery Location: The agreed place for goods to be supplied.

• Durable Medium: A format (email or paper) that allows long-term information storage.

• Goods: Products listed on the website.

• Order: Customer submission for purchase.

• Privacy Policy: Our guidelines on handling your personal information.

• Website: The platform where our goods are listed.

🏠 Goods

• Product descriptions are for guidance only and may slightly vary.

• For custom goods, customers are responsible for correct specifications.

• All products are subject to availability.

• We may adjust goods to comply with safety or legal requirements.

📈 Personal Information

• All personal data is managed according to our Privacy Policy.

• You consent to us contacting you via email, post, or electronic communication.

🛎️ Basis of Sale

• Product listings are not contractual offers.

• Orders can be rejected; you will be notified of the reason.

• You are responsible for checking your order before submission.

• A contract is formed upon receiving an Order Confirmation email.

• Quotations are valid for 7 days unless stated otherwise.

• Contract variations must be agreed in writing.

💲 Price & Payment

• Prices listed on the website include VAT.

• Payments are made via credit/debit card at checkout.

• We reserve the right to adjust pricing or delivery fees.

🚚 Delivery

• We aim to deliver within 30 days unless otherwise agreed.

• If we fail to deliver on time, you may cancel and receive a full refund.

• Partial cancellations are allowed only if items are separable.

• We typically deliver within the UK and Crown Dependencies.

• Import taxes for international orders are not covered by us.

• You are responsible for goods once delivered.

⚠️ Risk & Title

• Responsibility for goods passes upon delivery.

• Ownership transfers only after full payment is received.

❌ Withdrawal & Cancellation

• You may cancel an order within 14 days (excluding custom goods).

• Cancelled goods must be returned in good condition.

• Full refunds (excluding delivery) will be issued for valid cancellations.

✅ Right to Cancel

• The right to cancel exists for 14 days from receiving the goods.

• Cancellation requests can be submitted via email or website form.

• We will confirm receipt of cancellation.

🚫 Effects of Cancellation

• Full reimbursement including standard delivery cost.

• Deductions may apply for goods handled beyond what is necessary.

• Refunds will be made using the original payment method.

🛂 Returning Goods

• Damaged goods must be reported.

• We will assist in resolving product issues promptly.

💼 Conformity

• Goods must:

  • Be of satisfactory quality.

  • Be fit for the intended purpose.

  • Match descriptions provided.

• We are not responsible for non-conformity due to customer-supplied materials.

🛠️ Subcontracting

• Either party may transfer contract benefits.

• Suppliers remain liable for subcontractor actions.

⛈️ Force Majeure

• Obligations may be paused in events beyond reasonable control.

• Affected parties must notify the other promptly.

📆 Privacy & Data Protection

• We comply with GDPR regulations.

• We only collect and process personal data with purpose and security.

• Contact for data concerns: info@ukmerchandising.co.uk.

❌ Excluding Liability

• We do not exclude liability for fraud, death, or personal injury.

• Not liable for unforeseeable losses or commercial use by consumers.

📖 Governing Law

• Governed by laws of England and Wales.

• Disputes may be handled by courts in England/Wales, Scotland, or NI.

• We aim to resolve complaints within 5 working days.